Audit

We are starting 2022 with our external surveillance audit. On 4 January 2022 Arafmi Carer Programs and Supports will be audited against the National Standards for Mental Health Services 2010. 

This audit includes reviewing policies, procedures and practices to ensure the standards are being met and any areas for development are identified. The focus will mainly be on Standard 7 – Carers and Standard 8 – Governance, Leadership and Management. 

We will be visited at head office by Beth Jooste, Lead Auditor for Sai Global and a client representative. The auditors will spend the day reviewing documentation, meeting with the Carer Support Team and Management staff and connecting with carers. 

If you would like to provide feedback to the auditors via the phone on the afternoon of Tuesday, 4 January 2022 please email your interest to alextyson@arafmi.com.au by Monday 20 December 2021. We can then make contact to provide further details in preparation for 4 January 2022. 

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From carer to lifeline: The Queensland volunteers helping others mental health carers

From carer to lifeline: The Queensland volunteers helping other mental health carers For Arafmi volunteer Louise Dutton, when her son became unwell with mental ill-health, she “didn’t really know what she was dealing with.” That’s where her connection with Arafmi began, not as a volunteer, but as a carer trying to make sense of something overwhelming, unfamiliar and at times isolating. Over time, that experience became something she could offer others. Now 82, she’s spent the past 25 years answering calls on the 24-hour Carer Support Line and sitting alongside carers in support groups. What she brings isn’t a set of answers, but a way of helping people feel understood. As she explains, “Listening plays a big part. And so you’ve got to find out where the person is coming from… sometimes the person is so stressed that they can go round and round in circles. You just try and pick out a few points and confirm, is that what you’re telling me? And then try and help them to understand that we know where they’re coming from because we’ve had a similar experience.” For carers reaching out, that recognition can be enough to help people feel more steady and

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The hidden role of young carers

“I just thought it was normal” – the hidden reality of young mental health carers For many young people, caring doesn’t have a name. It’s something they do as part of everyday life, being there when someone needs them. As Tanya Boge from our Carer Support Team explains: “Many young mental health carers don’t identify with the word ‘carer’ they see what they do as just helping out.” What often goes unseen is everything that sits behind that. The mental load, the worrying, the responsibility, and the feeling like they have to stay strong, even when things are uncertain. Over time, that can begin to shape how young people see themselves and where their own needs fit. “Many also grow up without clear boundaries, which can make it harder to balance their own needs alongside supporting someone else.” For Tanya, this understanding comes from her own experience. “It’s important to me because I was a young mental health carer myself, even though I didn’t have that language at the time. I just thought it was normal to take on that level of responsibility and not have clear boundaries.” Looking back, she can see how those early experiences shaped her. “Without

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Participate in the external audit of the Carer Support Programs and Supports 

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