Mental Health Support Workers

Arafmi Ltd is a community organisation providing support for families, carers and people with mental health needs or psychosocial disability for more than 40 years. Due to increased demand, we have a number of exciting opportunities available for experienced Mental Health Support Workers, passionate about making a difference to the lives of these people and their families, within our Supported Independent Living, Short Term Accommodation and Community Access programs in all of our locations across the Greater Brisbane region.

About the role

Working as part of a supportive, passionate and person-centred team, you will be responsible for:

providing quality practical and emotional support to our clients to enable them to meet their personal life goals and objectives, as outlined within their NDIS plan;
Assisting clients to develop and/or expand their social relationships and networks in the local community;
Providing assistance with activities of daily living, including household cleaning and meal preparation;
Implementing and facilitating planned activities which promote independence;
Maintaining client files and database as per the procedures;
Actively participate in all staff meetings, training and Arafmi development activities.

You will also have the opportunity to utilise your knowledge and skills in working with indigenous clients, vision and hearing impaired clients, and clients from CALD backgrounds.

About You

Demonstrated experience and skills in working with people with mental illness or psychosocial disability, and their carers, delivering planned support;
Demonstrated confidence and resilience to respond appropriately in challenging situations;
Strong understanding of professional boundaries and the need to maintain boundaries;
Sound computer and administrative skills including file noting and record keeping
Certificate IV/III level qualification in Community Services and or / mental health would be beneficial;
Experience in working within a Complex Care or SIL environment will be highly regarded;
An understanding of indigenous mental health, or experience working with vision or hearing impaired clients, or clients from CALD backgrounds will also be highly regarded.

If this role is for you, you must also have:

The ability to work flexible hours (mornings, evenings, sleepovers, weekends, public holidays);
A Current driver’s licence and access to use of personal motor vehicle;
Your own smart device (eg. phone, tablet)
Blue/Yellow/NDIS Worker Screening card (or the ability to obtain);
Evidence of compliance to mandated Covid-19 vaccination requirements for disability and health care workers.

Arafmi is a friendly team, passionate about supporting carers and people with a mental health needs. To be considered, please submit your cover letter and CV.

We politely ask recruitment agencies to avoid making any approaches or sending any unsolicited resumes through to our staff. We will not be responsible for any fees related to unsolicited resumes.

How to Apply:

Fill out your details, attach CV & Cover Letter in the form below – click ‘Submit‘

Advocacy

Meet the Carer Gateway Team: Tracy from Bundaberg

A lifelong carer supporting carers Meet Tracy, supporting mental health carers in Bundaberg When Tracy sits down with a carer for the first time, she often asks a simple question, “And how are you going?”There’s usually a pause. “Most carers start by telling me all about the person they’re supporting,” Tracy says. “Then I ask about them. Sometimes that’s the first time anyone has.” For some, the question brings tears. For others, it takes a moment to even find the words. Tracy is Arafmi’s Carer Support Facilitator in Bundaberg and has been in the role since August 2025. She’s worked in the local mental health sector for eight years, building strong community connections along the way. In a regional area where trust matters, that history counts. But it’s not just professional experience Tracy brings to the role. “I’ve been a carer most of my life,” she says. Tracy grew up as a young carer and today continues caring for her adult children and her partner. That lived experience shapes the way she shows up for others. “I understand what it’s like when everything is about the person you’re supporting,” she says. “Sometimes carers aren’t even in touch with their own needs

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Future Planning Workshops – Housing worries – support and advice for carers

Housing worries? Support and advice for carers Housing can be one of the biggest uncertainties carers face when thinking about the future. Renting, housing options and long-term stability are common concerns, especially when supporting someone living with mental health challenges and thinking about what the future might look like. In February, more than 40 mental health carers joined our Future Planning housing workshops (in person and online), to learn about housing options, renters’ rights and where to find support. We invited three guest speakers working across different parts of the housing system to share their knowledge and practical advice. Why stable housing comes first Ryan Twomey from Micah Projects shared how the service supports people who are struggling to find or keep housing. Carers can drop in for an initial conversation with the person they support. From there, staff can help explore options such as housing referrals, crisis accommodation or connecting with other services. Ryan also outlined longer-term housing pathways. This can include applying for Department of Housing, where applications are prioritised based on vulnerability, or exploring community housing providers, where rent is generally around 25% of a person’s income. Micah Projects works from a “housing first” approach, recognising that stable housing is often the first step in helping

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Mental Health Support Workers