Support where it didn’t exist before Meet Carol, supporting mental health carers in Townsville When Carol Sheeren sits down with a carer for the first time, she notices the same moment. “You can actually see it… they relax and just exhale.” She calls it “the great exhale”, that instant when someone realises they finally have space just for them, and someone who will listen without judgement. Carol is Arafmi’s Carer Gateway Carer Facilitator in Townsville. Since starting last August, she’s been quietly building connections, supporting carers one-on-one, linking them with resources, and offering support where it hasn’t always been available. Her work is part of Arafmi’s partnership with Wellways Carer Gateway, bringing support into regional and remote communities. Meeting carers where they are Without a dedicated hub in Townsville, Carol meets carers where they feel most comfortable, a park, a café, or a quiet space away from home. She also spends one day a week at the Medicare Mental Health Centre, where she meets carers and connects them with other supports. That choice gives carers a chance to step out of their role, even briefly, and focus on themselves. “People often need that first… just to feel supported before they’re