Mental Health Support Workers

Arafmi Ltd is a community organisation providing support for families, carers and people with mental health needs or psychosocial disability for more than 40 years. Due to increased demand, we have a number of exciting opportunities available for experienced Mental Health Support Workers, passionate about making a difference to the lives of these people and their families, within our Supported Independent Living, Short Term Accommodation and Community Access programs in all of our locations across the Greater Brisbane region.

About the role

Working as part of a supportive, passionate and person-centred team, you will be responsible for:

providing quality practical and emotional support to our clients to enable them to meet their personal life goals and objectives, as outlined within their NDIS plan;
Assisting clients to develop and/or expand their social relationships and networks in the local community;
Providing assistance with activities of daily living, including household cleaning and meal preparation;
Implementing and facilitating planned activities which promote independence;
Maintaining client files and database as per the procedures;
Actively participate in all staff meetings, training and Arafmi development activities.

You will also have the opportunity to utilise your knowledge and skills in working with indigenous clients, vision and hearing impaired clients, and clients from CALD backgrounds.

About You

Demonstrated experience and skills in working with people with mental illness or psychosocial disability, and their carers, delivering planned support;
Demonstrated confidence and resilience to respond appropriately in challenging situations;
Strong understanding of professional boundaries and the need to maintain boundaries;
Sound computer and administrative skills including file noting and record keeping
Certificate IV/III level qualification in Community Services and or / mental health would be beneficial;
Experience in working within a Complex Care or SIL environment will be highly regarded;
An understanding of indigenous mental health, or experience working with vision or hearing impaired clients, or clients from CALD backgrounds will also be highly regarded.

If this role is for you, you must also have:

The ability to work flexible hours (mornings, evenings, sleepovers, weekends, public holidays);
A Current driver’s licence and access to use of personal motor vehicle;
Your own smart device (eg. phone, tablet)
Blue/Yellow/NDIS Worker Screening card (or the ability to obtain);
Evidence of compliance to mandated Covid-19 vaccination requirements for disability and health care workers.

Arafmi is a friendly team, passionate about supporting carers and people with a mental health needs. To be considered, please submit your cover letter and CV.

We politely ask recruitment agencies to avoid making any approaches or sending any unsolicited resumes through to our staff. We will not be responsible for any fees related to unsolicited resumes.

How to Apply:

Fill out your details, attach CV & Cover Letter in the form below – click ‘Submit‘

Carer Story

From carer to lifeline: The Queensland volunteers helping others mental health carers

From carer to lifeline: The Queensland volunteers helping other mental health carers For Arafmi volunteer Louise Dutton, when her son became unwell with mental ill-health, she “didn’t really know what she was dealing with.” That’s where her connection with Arafmi began, not as a volunteer, but as a carer trying to make sense of something overwhelming, unfamiliar and at times isolating. Over time, that experience became something she could offer others. Now 82, she’s spent the past 25 years answering calls on the 24-hour Carer Support Line and sitting alongside carers in support groups. What she brings isn’t a set of answers, but a way of helping people feel understood. As she explains, “Listening plays a big part. And so you’ve got to find out where the person is coming from… sometimes the person is so stressed that they can go round and round in circles. You just try and pick out a few points and confirm, is that what you’re telling me? And then try and help them to understand that we know where they’re coming from because we’ve had a similar experience.” For carers reaching out, that recognition can be enough to help people feel more steady and

April 30, 2026 No Comments

Carer Event

The hidden role of young carers

“I just thought it was normal” – the hidden reality of young mental health carers For many young people, caring doesn’t have a name. It’s something they do as part of everyday life, being there when someone needs them. As Tanya Boge from our Carer Support Team explains: “Many young mental health carers don’t identify with the word ‘carer’ they see what they do as just helping out.” What often goes unseen is everything that sits behind that. The mental load, the worrying, the responsibility, and the feeling like they have to stay strong, even when things are uncertain. Over time, that can begin to shape how young people see themselves and where their own needs fit. “Many also grow up without clear boundaries, which can make it harder to balance their own needs alongside supporting someone else.” For Tanya, this understanding comes from her own experience. “It’s important to me because I was a young mental health carer myself, even though I didn’t have that language at the time. I just thought it was normal to take on that level of responsibility and not have clear boundaries.” Looking back, she can see how those early experiences shaped her. “Without

April 2, 2026 No Comments

Mental Health Support Workers