Carer Support Line 1300 554 660
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Arafmi QLD – who we are

We provide quality support and education services to people with mental health support needs, their families and carers.

Whether you need help navigating the NDIS, looking for support services for yourself, family member, or loved one or simply need someone you can talk to who understands, we’re here for you.

Arafmi services quick links:

Carer Support Services

Arafmi has an extensive history working alongside mental health carers and families. With over 40 years of knowledge and experience, we are uniquely placed to support you in your role as a carer, or family member, of a person with mental health support needs. 

People who care for or about someone with mental health needs can access a range of free carer supports and programs through Arafmi in Queensland.

24hr Helpline

1300 554 660

24hr Regional Queensland

1800 35 1881  (only available from landline).

Anytime of the day or night carers can talk with someone, receive support, find new resources and learn helpful information to assist them as carers.
(please note this is a support line not a crisis line).

Regular support groups are provided for carers to assist them in their caring role. The groups provide a safe place to come together, share feelings, socialise, offer support, share helpful coping skills and find out about relevant services and resources. 

Monthly face-to-face groups are provided in Queensland and specific online groups are available for those caring for a spouse / partner, someone with a dual diagnosis or a young person.

For the full list of our carer support groups, both online and face-to-face, click here.

Workshops, information sessions and events are held regularly to provide carers and families with opportunities to keep up to date and learn information and skills needed for their caring roles.

These cover a range of topics in response to needs identified by carers. Some topics include Understanding and Supporting Recovery, The
Power of Personal Boundaries, Caring Skills and Carer Coach modules to assist carers to understand and navigate the NDIS.

For a full list of our workshops and information sessions click here

Carer Coach is a five module online training series to assist people to:

  • understand what the NDIS is
  • make an NDIS application
  • get ready for a planning meeting
  • get the most out of their plan
  • prepare for a plan review and
  • navigate the NDIS

The training walks you through the NDIS process, breaking it down into manageable steps that are easy to understand.

Find out more at

Individual support is provided to assist carers to find out what is in their communities and link with these supports and opportunities.

Contact us if you would like more information.

Carers can access 1-on-1 support with a Carer Support Team member.

Carers can self-refer to any of the programs or be referred by a health professional, family member or friend when consent has been given.

Culture Care is funded by Queensland Health and delivered in partnership with Arafmi and World Wellness Group. It is a free service that provides individual and group support to mental health carers from multicultural backgrounds. 

NDIS Support Services

We’re passionate about understanding your needs and goals, your likes and dislikes, in order to customise support services that suit you to make sure you feel supported applying for the NDIS and get the most out of your NDIS plan once it is approved. Arafmi offers a range of NDIS services throughout South-East Queensland.

By now you, or the person you care for may already have an NDIS plan. Our dedicated team at Arafmi will take a personalised approach to understand your needs and goals, your likes and dislikes, in order to customise support services that suit you.
  • Assistance with daily living
  • Transport and travel support
  • Consumables
  • Assistance with social and community participation
You may also have access to different Capacity Building supports. Capacity Building supports help participants to build on their existing strength and develop new skills such as budgeting, furthering education and meal planning.

Arafmi can provide support for:

  • Support Coordination
  • Specialist Support Coordination
  • Improved Living Arrangements
  • Increased Social and Community Participation
  • Improved Relationships
  • Improved Daily Living Skills

Having a choice of service providers is important in making sure that you get the support you need – as well as how and when you need it. But we know that the reality of managing multiple service providers and coordinating these supports effectively to fit with your lifestyle can be quite challenging, that’s where we can help.

Support Coordination is designed to reduce the complexities that come with negotiating formal (service providers etc.), informal (your family and friends) and government supports (NDIA). Support Coordination aims to assist to provide assistance to increase your ability to coordinate and choose the supports that you need to achieve your individual goals and to participate fully in life and in the community.

What can my Support Coordinator help me with?

  • Your Support Coordinator can assist you with achieving your personal goals by:
  • Assisting you to identify which services will meet your individual needs and goals as detailed in your NDIS plan
  • Overseeing and coordinating service providers
  • Assisting you with the skills to liaise with government, NDIA, and other agencies to get your needs met
  • Liaising with government, NDIA, and other agencies on your behalf
  • Facilitating information sharing between service providers
  • Assisting you to negotiate the scheduling of your supports, including all service agreements
  • Obtaining quotes for services
  • Connecting you to your local community
  • Working with you to develop skills, capacity, and resilience to overcome challenges
  • Respond to challenges in a timely manner

Specialist Support Coordination is support that is delivered utilising an expert or specialist approach, necessitated by specific high complex needs or high -level risks in a participant’s situation.

It is delivered by an appropriately qualified and experienced practitioner to meet the individual needs of the participant’s circumstances such as a Psychologist, Occupational Therapist, Social Worker, or Mental Health Nurse.

Arafmi is a registered NDIS provider offer a range of accommodation options and support for people with a psychosocial disability, situated across South East Queensland.

Our Arafmi Houses allow NDIS participants who have access to core funding to experience time away from home in a safe and supportive environment with access to staff throughout the stay. We offer flexible short-term accommodation arrangements ranging from a week-long holiday, a weekend away each month, an overnight stay or a few hours break each week.

We freshly prepare evening meals and lunches for guests staying at our houses. Guests absolutely love our dinner menus, which boast a wide variety of dishes that change from week to week and season to season.

Occasionally we offer a range of social, recreational and leisure activities which help to encourage inclusion in the community, and provide participants with an opportunity to engage in activities that may help them work towards their goals. Speak to our team to see what’s available or to discuss adding any extra activities or outings.

Click here to see more information on our respite accomodation.

NDIS Service Provider and the TTP A TTP is a Transition Payment which is an additional cost NDIS providers can charge as providers transition to working under the NDIS. Arafmi claims the additional TTP loading on top of the base rate price limit for attendant care and community and centre-based activities as per the NDIS Support Catalogue.

How does TTP affect the participant? If a participant had an NDIS plan in place before 1 July 2019, an extra amount was added to the participant’s plan to take into account price changes implemented on 1 July, including TTP.

Link to NDIS Price Guides and Pricing

Link to NDIS Temporary Transformation Payment updates

To learn more about our NDIS services and the suitability for you or the person you care for, call 07 3254 1881 or email to discuss our services or book a free appointment.

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Over the past 40 years, Arafmi has grown and continues to strive for better services for carers and to do so, we rely on our long-standing relationships with our members who are an integral part of our journey.

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