Family and Carer Resource Hub
A collection of trusted information, services and resources to help you and your family in your caring role.
Where to Turn in Periods of Crisis
Whether you or the person you support is in crisis, the services below can help.
If it is an emergency and someone is in immediate danger, call 000 or go to your nearest Emergency Department.
Mental Health Crisis Contacts and Services
These services support people experiencing significant mental distress.
24/7 confidential mental health telephone triage service. Connects you to public mental health services in Queensland and provides advice, information and referrals.
Phone: 1300 642 255
Non-emergency alternatives to hospital Emergency Departments offering calm, peer-supported environments.
Crisis Support Spaces
- Located in selected Queensland hospitals
- Call 1300 642 255 to find your nearest location
www.health.qld.gov.au (Crisis Support Spaces information)
Safe Spaces
- Peer-supported welcoming environments
Locations: Bardon, Strathpine, Caboolture, Redcliffe (Youth Space 12-25yrs)
www.health.qld.gov.au (Safe Spaces information)
Lifeline
24/7 crisis support and online chat
Phone: 13 11 14
www.lifeline.org.au
13YARN
24/7 crisis support for Aboriginal and Torres Strait Islander people
Phone: 13 92 76
www.13yarn.org.au
MensLine Australia
24/7 support for men experiencing emotional distress
Phone: 1300 789 978
www.mensline.org.au
Brother to Brother (13YARN First Nations men’s support)
24-hour crisis support for First Nations men
Phone: 1800 435 799
www.13yarn.org.au
Supporting Someone Through Suicidal Thoughts or Crisis
SANE Forums
Online peer support and information for families and carers
www.sane.org
Suicide Call Back Service
24/7 phone and online counselling
Phone: 1300 659 467
www.suicidecallbackservice.org.au
Right By You
Youth-led support for young people in distress
www.rightbyyou.org.au
Roses in the Ocean
Lived-experience peer support for suicidal distress
www.rosesintheocean.com.au
Carer Crisis or Burnout
Arafmi Carer Support Line
Phone support for carers experiencing stress, overwhelm or burnout
Phone: 1300 554 660
Regional QLD: 1800 351 881
www.arafmi.com.au
SANE Forums
Peer support and information for carers experiencing burnout
www.sane.org
Emergency Financial Support
Support for urgent or short-term financial difficulty.
Support for Other Crisis Situations
If someone is in immediate danger, call 000.
1800RESPECT
24/7 counselling and support
Phone: 1800 737 732
www.1800respect.org.au
DVConnect
Crisis support, emergency accommodation and transport
Women’s Line: 1800 811 811
Mensline: 1800 600 636
www.dvconnect.org
Queensland Government Disaster Recovery
Financial and practical support following disasters
www.qld.gov.au/community/disasters-emergencies